πŸ“§ sales1@kugemotorcycle.com    πŸ“± +86 13867795376    πŸ’¬ WhatsApp: +86 13958826129
🌍 Global Shipping
Q1 What is your Minimum Order Quantity (MOQ)?
A

Most products have an MOQ of 100 pieces per SKU. Mixed-SKU orders are welcome. For trial or small-batch orders, please contact us β€” we are happy to negotiate.

Q2 What is the lead time for samples and bulk orders?
A

Samples are shipped 3-7 days after payment. Bulk orders take 15-25 days depending on quantity, customization (color, length, fittings, packaging), and current production capacity. We confirm an exact delivery date with every order.

Q3 Can I customize length, color, fittings, and packaging?
A

Yes. Length is fully customizable from 100 mm to 2,200 mm. Braided hoses come in 12+ standard colors with custom colors available on request. Fittings (banjo, bolt, thread) can be specified to your application. Your logo can be printed on the product label, polybag and export carton.

Q4 What payment terms do you accept?
A

We accept T/T (bank transfer), Western Union, and PayPal (for samples only). Standard terms for all orders are 30% deposit by T/T and 70% balance paid in full before bulk shipment.

Q5 What shipping methods do you support?
A

We ship by sea freight (FCL and LCL), air freight, and courier (DHL, FedEx, UPS). We export to 60+ countries on FOB, CIF and EXW Incoterms 2020. Our logistics team can also arrange door-to-door delivery via your nominated forwarder.

Q6 Do your products meet international standards?
A

Yes. Our brake hoses meet or exceed DOT, FMVSS-106 and GB/T standards. Every hose is 100% pressure tested before packing. Material certificates (SS304 braid, EPDM inner tube, zinc-plated steel fittings) and test reports are available on request.

Q7 What is your warranty?
A

All Kuge brake hoses carry a 12-month warranty against manufacturing defects under normal use. If a hose fails within the warranty period, we will replace it free of charge. The warranty does not cover damage from incorrect installation, racing use, or contact with chemicals not specified for the hose material.

Q8 Do you offer OEM and ODM services?
A

Yes. OEM (manufactured to your brand and packaging) and ODM (our existing models adapted to your specs) are both available. We have long-term OEM/ODM partners in North America, Europe, Latin America and Southeast Asia, and can sign NDAs for confidential projects.

Q9 How do I get a quote?
A

Send your inquiry via WhatsApp (+86 13958826129), email (sales1@kugemotorcycle.com) or our website contact form. To get an accurate quote, please include the product SKU, length, color, fittings, quantity and destination port. We reply within 24 hours on business days.

Q10 Can I get samples before placing a bulk order?
A

Yes. Sample orders are welcome. Sample fee = unit price + shipping cost (courier like DHL or FedEx). The sample fee is fully refundable against a confirmed bulk order. Sample lead time is 3-7 days.